Hi everybody, I'm using free text fields. In the agent view I can see only the *keys* instead of the *text*. Is there a reason behind this behaviour? To be more specific: I defined a free text field: $Self->{'TicketFreeKey1'} = { 'cnt' => 'Country' }; $Self->{'TicketFreeText1'} = { 'MT' => 'Malta', 'PT' => 'Portugal', 'TV' => 'Tuvalu', } If a customer creates a ticket, she gets a select box with Malta, Portugal and Tuvula (e.g. <option value="TV">Tuvalu</option>). But if I take a look at the new ticket, I only get the keys: cnt: TV This happens in agent view (AgentTicketZoom, AgentTicketQueue) as well as in customer view (CustomerTicketZoom). For TicketFreeKey1 I could use the same string for key and text: $Self->{'TicketFreeKey1'} = { 'Country' => 'Country' }; But I'd like to keep the keys ('MT', 'PT', 'TV') and see the text. That's what I thought keys are good for ;) Is there any config option or somethin' else? If not, I'd have to change it in the source code. I'd like to do this at "bottom"-level - while loading the tickets. IMHO in Ticket::TicketGet() for zoom view and in Article::ArticleGet() for non zoom view. Somethin' like $Ticket{TicketFreeText2} = defined($Row[19]) ? $Row[19] : ''; $Ticket{TicketFreeText2} = defined($Row[19]) ? $Self->{ConfigObject}->Get('TicketFreeText2')->{$Row[19]} : ''; Anybody knows if there would be any problems or side effects with this approach? Greetings and thanks in advance, Gerhard