moin, i'm developing an otrs module that is triggered by TicketEventHandlerPost on Event TicketQueueUpdate and reacts on tickets being moved to a specific queue. now i'd need some way to give back an error message to the webuser if something goes wrong, Something like LayoutObject->Notify(). but unfortunatley, since my module ist called by Kernel::Ticket::TicketEventHandlerPost and Ticket.pm is a core module, i dont have a layout object and so cannot use Notify(). I already do some logging via Kernel::System::Log, but that just goes to the system log and so i cannot use to to notify the web user. is there any other way, a module triggered by a ticket event can give any feedback to the web user? i thought about adding an "error report article" to the ticket, but thats a bit too permanent for just a small error message.. tty, axel -- Dipl.-Inform. Axel Großklaus ag@pre-secure.de Senior Researcher Phone (+49) 040 / 8080 77 - 880 Fax (+49) 040 / 8080 77 - 877 PRESECURE Consulting GmbH, Muenster AG Münster, HRB 6581 Geschäftsführer/Managing Director Dr. Klaus-Peter Kossakowski CarmentiS - Early Warning Expertise https://www.carmentis.org