I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration: Groups: ----------------- HVL admin stats users All are valid. Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid Customer User <-> Groups: ---------------------------------- HVL: RW When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups. While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID! This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated. Thank you, Brad Dameron
Hi Brad, thanks for using the dev mailing list for cvs questions. I fixed it. Use the current cvs version and it will work. -Martin On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote:
I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration:
Groups: ----------------- HVL admin stats users
All are valid.
Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid
Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid
Customer User <-> Groups: ---------------------------------- HVL: RW
When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups.
While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID!
This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated.
Thank you, Brad Dameron
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Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Martin,
This seems to have fixed the problem. Thanks. One last question if I may. Is
there a setting to change who the default owner is of a queue? Say I send an
e-mail to the support system for a queue. It goes into the proper queue.
Then when I login as the customer the e-mail came from to the web it shows
the owner as root@localhost because the message is not assigned to anyone
yet. We would like to change this to "Unassigned" or something in that
nature instead of root@localhost.
I looked around the code and saw something in the GenericAgent.pm.examples
file in regards to root@localhost but not sure if that has anything to do
with this problem. Any help appreciated.
Thank you,
Brad Dameron
www.gammanetworking.com
P.S. Great product. Your hard work is appreciated.
----- Original Message -----
From: "Martin Edenhofer"
Hi Brad,
thanks for using the dev mailing list for cvs questions.
I fixed it. Use the current cvs version and it will work.
-Martin
On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote:
I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration:
Groups: ----------------- HVL admin stats users
All are valid.
Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid
Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid
Customer User <-> Groups: ---------------------------------- HVL: RW
When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups.
While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID!
This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated.
Thank you, Brad Dameron
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Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Hi Brad, On Mon, Dec 15, 2003 at 06:01:31AM -0800, Serpent wrote:
This seems to have fixed the problem. Thanks. One last question if I may. Is there a setting to change who the default owner is of a queue? Say I send an e-mail to the support system for a queue. It goes into the proper queue. Then when I login as the customer the e-mail came from to the web it shows the owner as root@localhost because the message is not assigned to anyone yet. We would like to change this to "Unassigned" or something in that nature instead of root@localhost. I looked around the code and saw something in the GenericAgent.pm.examples file in regards to root@localhost but not sure if that has anything to do with this problem. Any help appreciated.
You could change the default user (but don't do this). If you want, rename the root@localhost to what you want! .-)
Thank you, Brad Dameron www.gammanetworking.com
P.S. Great product. Your hard work is appreciated.
Thanks! :) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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