What about using a Wiki to mock up some ideas for documentation? Pretty easy to collaborate that way. Then, couldn't it later be converted to Docbook? -- Rick Cogley Tokyo -----Original Message----- From: Martin Edenhofer [mailto:me@otrs.de] Sent: Monday, July 19, 2004 5:36 AM To: Development community of OTRS Subject: Re: [dev] OTRS documentation contribution Hi Robert, On Sun, Jul 18, 2004 at 09:03:46PM +0200, Robert Heinzmann wrote:

I was thinking about participating in the documentation of OTRS. We are using OTRS ourselves and I'm following the OTRS mailing list for some time now. I think the manual lags some basic explaination of term and of what certain configurations and actions implicate (what is eskalation, what is forward etc.). Those should be cleared out so that one can say "rtfm"

Questions are: How to contriubute ?

We are think about rewrite the whole manual. What do you think? Contribute is easy. Just send something (docbook or plain ascii) to us and we can talk about.

Which format ?

The current format is sgml/docbook.

Which language ?

English or German.

Is there some kind of guide ?

No, just try http://cvs.otrs.org/ -> doc and http://www.docbook.org/

Thank you,

Robert Heinzmann

Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev