Regarding the announcement message for 2.0 Beta 4... ---------- Forwarded message ---------- The OTRS Team is pleased to announce the release of OTRS 2.0 Beta 4. [snip] o added ticket free time feature - take care, you need to alter the ticket table: ALTER TABLE ticket ADD freetime1 DATETIME; ALTER TABLE ticket ADD freetime2 DATETIME; [snip] -------- The above probably works great for MySQL, but if you're running PostgreSQL you need TIMESTAMP instead of DATETIME (or at least I did, running PostgreSQL 7.4.8). Other than that, Beta 4 is all good so far. :) Thanks, Bryan