Hi, could it be that the permission-checks due to configured restrictions who gets an icon displayed like CustomerFrontend::Module###CustomerTicketOverView -> Group -> GroupRW are not yet implemented for CustomerFronted (but is implemented for agent's Frontend) Resitrictions on special groups don't work for my OTRS v2.1.4, all icons are displayed although the customer has not the group-memberships required through Module-registration. I could find permission-checks in Layout.pm for the agent-webgui, but not for the customer-webgui. Bye, Alex