I tried to add a module in otrs: AdminCustomerGroup.pm The module is located at : /opt/otrs/Kernel/Modules it is referenced by: AdminNavigationBar.dtl It is also added in /opt/otrs/scripts/apache2-perl-startup.pl However, when I click the button on the navigation bar, I am getting [ http://helpdesk.monterey.k12.ca.us/otrs//otrs/index.pl?OTRS ] Alex Zheng (azheng@monterey.k12.ca.us) Fri Dec 19 08:16:12 2003 Error: Action 'AdminCustomerGroup' not found! Comment: Perhaps the admin forgot to load "Kernel::Modules::AdminCustomerGroup"! what else do I need to do? thanks. alex
Hi Alex, On Fri, Dec 19, 2003 at 08:56:13AM -0800, Alex Zheng wrote:
I tried to add a module in otrs:
AdminCustomerGroup.pm
The module is located at :
/opt/otrs/Kernel/Modules [...] However, when I click the button on the navigation bar, I am getting
[ http://helpdesk.monterey.k12.ca.us/otrs//otrs/index.pl?OTRS ] Alex Zheng (azheng monterey.k12.ca.us) Fri Dec 19 08:16:12 2003
Error: Action 'AdminCustomerGroup' not found! Comment: Perhaps the admin forgot to load "Kernel::Modules::AdminCustomerGroup"!
what else do I need to do?
That's the right way. But Maybe you do have a syntax error on Kernel/Modules/AdminCustomerGroup.pm! .-) Or it's not readable for the webserver user. Try also http://helpdesk.monterey.k12.ca.us/otrs//otrs/index.pl?Action=Test as example. PS: Lets talk on dev about it...
alex
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Alex Zheng -
Martin Edenhofer