"Freerk Kalsbeek"
One of our customers has it's own first line helpdesk. For the services we provide we need an interface to their system (peragrine) for retrieving incidents and obviously closing them in their system once we closed them in OTRS.
Interesting. I have a similar case - but the application in question is not the same. The client use FogBugz (http://www.fogcreek.com/FogBugz/) Could this integration be done in a way that makes it easier to "talk to other systems" in general? -- Håvard Sørli
Hi Håvard, On Dec 19, 2007, at 17:36 , Håvard Sørli wrote:
One of our customers has it's own first line helpdesk. For the services we provide we need an interface to their system (peragrine) for retrieving incidents and obviously closing them in their system once we closed them in OTRS.
Interesting. I have a similar case - but the application in question is not the same. The client use FogBugz (http://www.fogcreek.com/ FogBugz/) Could this integration be done in a way that makes it easier to "talk to other systems" in general?
Yes. This would be very nice. IMO a generic XML-Interface would be fine. Do you have any more ideas? -Martin -- ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Address of record: Bad Homburg Local Court: Bad Homburg, HRB 10751 Tax number: 003/240/97505 Chairman: Burchard Steinbild Chief Executive Officer: André Mindermann
participants (2)
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Håvard Sørli -
Martin Edenhofer