Time Accounting Start/Stop Button
Hello, is there an patch/module intended to give the agent an start and stop button to account the time which he/she is working on a ticket? I scripted a little JavaScript which do the job, but I always find some places where the form is submited in an onclick attribute, which itself generated in an .pm file. And so some changes to the code itself -- what I try to avoid -- would be necessary. The code changes became necessary, because I disable the input field to visual an runing timer. So I have to re-enable the input field before submiting the form. Or does anyone have another idea how to do this? Regards, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
Hi Alexander, Alexander Koch wrote:
is there an patch/module intended to give the agent an start and stop button to account the time which he/she is working on a ticket?
There is no patch.
I scripted a little JavaScript which do the job, but I always find some places where the form is submited in an onclick attribute, which itself generated in an .pm file. And so some changes to the code itself -- what I try to avoid -- would be necessary.
The code changes became necessary, because I disable the input field to visual an runing timer. So I have to re-enable the input field before submiting the form. Or does anyone have another idea how to do this?
Not really, maybe a extra popup like the spell checker?
Regards, Alex
Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Martin, On Fri, Jul 29, 2005 at 08:11:33AM +0200, Martin Edenhofer wrote:
Alexander Koch wrote:
[...] The code changes became necessary, because I disable the input field to visual an runing timer. So I have to re-enable the input field before submiting the form. Or does anyone have another idea how to do this?
Not really, maybe a extra popup like the spell checker?
This is to much for me - perhaps when I have more insight look. For now I have the textfield not disabled. And it works for us. Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net
participants (2)
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Alexander Koch -
Martin Edenhofer