
I had been searching and searching for a decent solution to handling emails with outlook, but have been unsuccessful until now. I've been using otrs4win32-1.1.3-01-beta3 for about a week now, and can not say enough good things about it. Great work by the development team! Very easy to set up and configure. Very easy to customize. Of course, there is a question. Has anyone been able to get the Windows distribution of OTRS to work with POPFile? POPFile is, by far, the best email classification system out there, as it allows you to define more than simple junk and not junk. For example, a support department can create 3 "buckets" the first for questions relating to product A, the second bucket to product B and so on. If there was a way to simply filter messages based on the "X-Text-Classification" header string, spam filtering and the need to constantly move emails into different queues would be completely nullified. Thanks, Danny Sterne

On Thursday, November 13, 2003 5:36 PM
danny@sterne.us
Of course, there is a question. Has anyone been able to get the Windows distribution of OTRS to work with POPFile? POPFile is, by far, the best email classification system out there, as it allows you to define more than simple junk and not junk. For example, a support department can create 3 "buckets" the first for questions relating to product A, the second bucket to product B and so on.
If there was a way to simply filter messages based on the "X-Text-Classification" header string, spam filtering and the need to constantly move emails into different queues would be completely nullified.
Great idea! I will put up a step-by-step install instruction in a few days for this. Do you think it were a good idea to include PopFile in the Installer? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

Do you think it were a good idea to include PopFile in the Installer?
Absolutely! Although it would add about 6 meg to the installer, it would be well worth the size. Thanks for the quick response!
On Thursday, November 13, 2003 5:36 PM danny@sterne.us
wrote: Of course, there is a question. Has anyone been able to get the Windows distribution of OTRS to work with POPFile? POPFile is, by far, the best email classification system out there, as it allows you to define more than simple junk and not junk. For example, a support department can create 3 "buckets" the first for questions relating to product A, the second bucket to product B and so on.
If there was a way to simply filter messages based on the "X-Text-Classification" header string, spam filtering and the need to constantly move emails into different queues would be completely nullified.
Great idea! I will put up a step-by-step install instruction in a few days for this.
Do you think it were a good idea to include PopFile in the Installer?
Regards,
Robert Kehl
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

On Thursday, November 13, 2003 6:08 PM
danny@sterne.us
Do you think it were a good idea to include PopFile in the Installer?
Absolutely! Although it would add about 6 meg to the installer, it would be well worth the size.
To be honest, I simply do not care about the size of the installer, because it has already become a 40 Megs package, leading to about 150 Megs on your hard drives. I think it's worth it in it's whole, even if increased again by 6 Megs ;-) PopFile would certainly push the fucntionality of the whole package, we'll think about it. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388

On Thu, Nov 13, 2003 at 06:27:10PM +0100, Robert Kehl
To be honest, I simply do not care about the size of the installer, because it has already become a 40 Megs package, leading to about 150 Megs on your hard drives. I think it's worth it in it's whole, even if increased again by 6 Megs ;-)
As someone hosting an OTRS mirror site on my own dime, I'd prefer the Windows installer be significantly smaller. I've been pondering for a while now if I should just exclude the Windows files, as it's mostly packages available elsewhere and hardly anyone downloads it anyways (one download this month vs 21 downloads of the main OTRS package). For whatever that's worth. Bryan
participants (3)
-
Bryan Fullerton
-
danny@sterne.us
-
Robert Kehl