I am trying to do a customized version of AgentTicketQueue, the agent users must be able to choose ticketstates, by clicking on simple links such as: State: New - Open - Closed - All I have successfully changed template and catching parameters, i have also modified assignment of "@ViewableStateIDs" accordingly so it contains correct values for the chosen state. My problem however is the call to "TicketAcceleratorIndex" from BuildQueueView. When i output the values of "@ViewableStateIDs" in the log (from within "TicketAcceleratorIndex") the values are of the types "Viewable" not the same values as the ones i have assigned in AgentTicketQueue. The tickets shown are in the correct states that the agentuser has chosen but my queuenav is messed up since TicketsAvail is incorrect, so browsing though the tickets is not possible... something is wrong with the assignment of scope of the assignment of "@ViewableStateIDs" but i cant find any documentation "TicketAcceleratorIndex", i've tried looking at the source in RuntimeDB.pm but i cant seem to find out why the values are wrong. Can anybody please tell me what is going wrong here? Im running otrs 2.0.1 -Simon