Hi All, I am facing a serious issue on configuring OTRS with LDAP authentication. I have installed OTRS in a Windows server and tried to configure Config.pm for ldap authentication, with the following option $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'xxx.xxx.xxx.com'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=xxx,dc=xxx,dc=xxx,dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'uid'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'ldap-userid'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'; under the following line # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # But while log in OTRS am getting the following error in the log [Wed Dec 10 16:01:18 2008][Notice][Kernel::System::Auth::LDAP::Auth] User: User-name authentication failed, no LDAP entry found!BaseDN='DC=xxx,DC=xxx,DC=xxx,DC=com', Filter='(uid=username)', (REMOTE_ADDR: 127.0.0.1). I am not that good in Perl. Can any one assist me how to troubleshoot this issue and what is the exact coding should I place in config.pm file to get authenticate with LDAP. Thanks & Regards, Senthil D -- _______________________________________________ Search for products and services at: http://search.mail.com