Hi Peter, sorry for the long delay. This should work now with the current cvs head. Thanks for your help! -Martin Peter Gervai wrote:

On Wed, 15 Sep 2004 00:28:59 +0200, Peter Gervai wrote:

...

I think it's a COnfig/GenericAgent.pm (the config) issue, but maybe GA shouldn't just plainly die.

Problem is at:

if ($Param{Config}->{New}->{Queue}) { if ($Self->{NoticeSTDOUT}) { print " - Move Ticket $Ticket to Queue '$Param{Config}->{New}->{Queue}'\n"; print " == QO:'" . $Self->{QueueObject} . "'\n"; #line by me } $Self->{TicketObject}->MoveTicket( QueueID => $Self->{QueueObject}->QueueLookup(Queue=>$Param{Config}->{New}->{Queue}, Cache => 1), ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ here UserID => $Param{UserID}, TicketID => $Param{TicketID}, ); }

problem is: $Self->{QueueObject} == undef, and the job dies on that. My other problem is that I cannot figure out now why, or what causes the problem....

the rule in question is:

'lejart Mailbox Hibakba' => { Queue => 'Mailbox', Escalation => 1, New => { Queue => 'Hibak', Note => { From => 'GenericAgent', Subject => 'Lejart hiba!', Body => 'Ez a Mailboxban levo hiba lejart!', ArticleType => 'note-internal', } }, },

I cannot see any errors.... do you?

peter

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