Hi Moby, Mobeen Azhar schrieb:

I have a need to include any attachments in new tickets notifications emailed to agents. So far it is my understanding that this is not available as a feature and I would have to patch or write a module. I am willing to do that but need a little help. Could someone point me towards the right path, what module can I perhaps modify to get this to happen?

Correctly. This is not available as feature. OTRS Developer Manual (draft) http://otrs.de/~me/doc-developer/en/ OTRS API Doc http://dev.otrs.org/ PS: You need to have a look in Kernel/System/Ticket/Article.pm -> SendAgentNotification() or something like this. If you need fast and commercial help, just contact ((otrs)). :)

--Moby

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