This is great. Any plans on adding groups, so each group can have a different working time? Thanks, Tom Martin Edenhofer wrote:

Hi,

(JFI)

a new step, we added new config options (more a calendar) to calculation ticket escalations and system ticket unlocks for business hours (cvs head).

-=> So just business times will count.

For example:

[Kernel/Config.pm] # Time* # (Used for ticket escalation and system unlock calculation)

# TimeWorkingHours # (counted hours for working time used) $Self->{TimeWorkingHours} = { Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ], Sat => [ ], Sun => [ ], };

# TimeVacationDays # adde new days with: # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"

$Self->{TimeVacationDays} = { 1 => { 01 => 'New Year\'s Eve!', }, 5 => { 1 => '1 St. May', }, 12 => { 24 => 'Christmas', 25 => 'First Christmas Day', 26 => 'Second Christmas Day', 31 => 'Silvester', }, };

# TimeVacationDaysOneTime # adde new own days with: # "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';"

$Self->{TimeVacationDaysOneTime} = { # 2004 => { # 6 => { # 07 => 'Some Day', # }, # 12 => { # 24 => 'Some A Day', # 31 => 'Some B Day', # }, # }, # 2005 => { # 1 => { # 11 => 'Some Day', # }, # }, }; [...]

Martin Edenhofer

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