Hi Guys, in the form of new phone ticket I would limit the choice of services depending on the type of ticket. I added this ACL in config.pm but does not work $ Self-> {TicketAcl} -> {'ACL-1'} = { Properties => { Ticket => {Type => ['Incident'],}, }, Possible => { Ticket => {Service => ['CPS-IMAC :: Add', 'CPS-IMAC :: Change'],}, }, }; work when I go to the ticket zoom I see only the services of ACL? Suggestions? Where can I find a complete documentation about the syntax and sematics of ACLs? Thank you! -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.
Hello Rocco, Can you please describe your exact use case? We have development a complete solution on top of OTRS based on Service Level Agreements, Contracts, Services in Contracts etc. Basically we are limiting the list of services as per the Products and Services included in a customer contract. Thank you, Alin ILIE On 10/31/2012 7:01 PM, Rocco Tocci wrote:
Hi Guys, in the form of new phone ticket I would limit the choice of services depending on the type of ticket. I added this ACL in config.pm but does not work $ Self-> {TicketAcl} -> {'ACL-1'} = { Properties => { Ticket => {Type => ['Incident'],}, }, Possible => { Ticket => {Service => ['CPS-IMAC :: Add', 'CPS-IMAC :: Change'],}, }, }; work when I go to the ticket zoom I see only the services of ACL? Suggestions? Where can I find a complete documentation about the syntax and sematics of ACLs?
Thank you!
http://doc.otrs.org/3.1/en/html/acl.html Am 31.10.12 18:01, schrieb Rocco Tocci:
Hi Guys, in the form of new phone ticket I would limit the choice of services depending on the type of ticket. I added this ACL in config.pm but does not work $ Self-> {TicketAcl} -> {'ACL-1'} = { Properties => { Ticket => {Type => ['Incident'],}, }, Possible => { Ticket => {Service => ['CPS-IMAC :: Add', 'CPS-IMAC :: Change'],}, }, }; work when I go to the ticket zoom I see only the services of ACL? Suggestions? Where can I find a complete documentation about the syntax and sematics of ACLs?
Thank you!
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participants (3)
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Alin Ilie -
Martin Gruner -
Rocco Tocci