Hello All, I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails? Any Input regarding the matter will be of great help. Regards, KartheeK --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.
Hello KartheK, On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK wrote:
I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails?
Please take a look into Kernel/System/Ticket/Article.pm. There you'll find the SendCustomerNotification sub. Also Kernel/System/Notification.pm might help you.
KartheeK
Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Thank You, I will look at that right away!
--- Christian Schoepplein
Hello KartheK,
On Di, Apr 04, 2006 at 12:17:02 +0100, KartheeK wrote:
I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails?
Please take a look into Kernel/System/Ticket/Article.pm. There you'll find the SendCustomerNotification sub. Also Kernel/System/Notification.pm might help you.
KartheeK
Best regards, Christian
-- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
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Hello Christian,
I want to send an "Auto Response" (say template A) when a new ticket is created and is put in "Open" Status and another auto response (say template B) if a new ticket is created and is put in "Pending" status.
If I am using the "Default Reply" of type "auto reply" then it is the same template created always. So I am thinking of introducing a custom "Auto Response type" like that of "auto reply".
Can you pass on some hints?
Thanks & Regards,
KartheeK
Christian Schoepplein
I am in the process of understanding the way how emails are generated to customers i.e Customer State Notify, Customer Move Notify . Can sombody give me a hint might trigger these mails?
Please take a look into Kernel/System/Ticket/Article.pm. There you'll find the SendCustomerNotification sub. Also Kernel/System/Notification.pm might help you.
KartheeK
Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.
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KartheeK