If you can not update OTRS, you have two options: - Disable the Rich Text editor in the SysConfig - Don't use IE10 I'm sorry for the few options you have here but the OTRS you use bundles a version of the editor component that does not completely support IE10. *Full* IE10 support for the editor you'll only find in OTRS > 3.0.18, > 3.1.13 (which contains CKEditor 3.6.4) or OTRS 3.2. On Tue, Apr 9, 2013 at 11:28 AM, Rocco Tocci wrote:

Hi guys, we are using version 3.0.10 - ITSM 3.0.6 on Win 2003. When using IE Ver.10 the richtext format are not editable, you know if there a workaround. Unfortunately I can not update OTRS

thanks Rocco

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