Hi all 1. System Log: We use utf-8 as default charset. All messages in the system log, which contain utf-8 characters, are messed with ugly sybols. It seems to me, that the utf-8 flag isn't stored in perl shared memory in Kernel/System/Log.pm. I added the line Encode::_utf8_on($String); in the function GetLog(). It works for me, but I think it should be fixed somehow in the next version. Perhaps the string should be decoded() before storing in shared memory and should be [re]encoded() after reading it back. 2. State for merged tickets You can not rename the state for merged tickets, because in Kernel::System::Ticket::TicketMerge() the next state for merged tickets is hardcoded. I think there should be an option in SysConfig where you can set the next state for merged tickets. Stephan Bechstedt