Hi Christian Please, see the attachment. Thanks Leo. -----Original Message----- From: Leonardo Pereira Guimarães [mailto:leoguima@certisign.com.br] Sent: terça-feira, 13 de fevereiro de 2007 11:40 To: 'dev@otrs.org' Subject: RE: [dev] SMIME -- HELP Hi, Yes, I had already read the S/MIME section and the user/group of the webserver is the same of OTRS Feb 13 11:34:51 server1 OTRS-CGI-10[26332]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Ticket::Article::ArticleUpdate][Line:1382]: Need TicketID! Feb 13 11:35:44 server1 OTRS-CGI-10[26414]: [Error][Kernel::System::Crypt::SMIME::Decrypt][Line:157]: Need Hash! Explain to me that if is it possible to send encrypted email and OTRS reads this mailbox and open the ticket. Thanks Leo. -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: terça-feira, 13 de fevereiro de 2007 05:46 To: Development community of OTRS.org Subject: Re: [dev] SMIME -- HELP On Mon, Feb 12, 2007 at 07:34:28PM -0200, Leonardo Pereira Guimarães wrote:

Does anyone had already used SMIME in OTRS ?

Yes :).

I do not know but I ever seen the error bellow:

Message: Need Hash!

Traceback (27118): Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157 Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100 Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (v1.27) Line: 572 Module: Kernel::Modules::AgentTicketZoom::Run (v1.27) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47

Have you read the S/MIME section in our admin manual on http://doc.otrs.org Also it is important that your webserver runs with the user and group of the local otrs user.

Leo.

Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!