Feature Request AgentQueueView
Hello, Since we have sometimes long cases with a lot of emails in one ticket, we would like to suggest to add in AgentQueueView the number of articles of a ticket on the right hand side near "status". This would make it much easier to find these tickets. Has anybody done this already? Regards ----------------------------------------------------- Dr. Thomas Kaiser Bayern-CERT Bayer. Landesamt für Statistik und Datenverarbeitung Neuhauser Str. 8, D-80331 München Tel.: +49 (0)89/2119-482 Fax.: +49 (0)89/2119-1482 E-Mail: Thomas.Kaiser@lfstad.bayern.de
Hi Thomas, Kaiser Dr., Thomas (LfStaD) wrote:
Since we have sometimes long cases with a lot of emails in one ticket, we would like to suggest to add in AgentQueueView the number of articles of a ticket on the right hand side near "status". This would make it much easier to find these tickets. Has anybody done this already?
No. I see a performance issue because OTRS needs to lookup the number of articles of every ticket. So this will take time in large installations. :-/ Anyway, thanks for sharing ideas! :-)
----------------------------------------------------- Dr. Thomas Kaiser Bayern-CERT Bayer. Landesamt für Statistik und Datenverarbeitung
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Kaiser Dr., Thomas (LfStaD) -
Martin Edenhofer