Hi Keith, Looking at the code after seeing your question and it seems there is something wrong with Default State : - From CustomerTicketZoom.pm, we can see that it refers to a Config parameter to choose which state will be defaultly selected : $StateSelected{Selected} = $Self->{Config}->{StateDefault}, So I search through SysConfig and found : Ticket::Frontend::CustomerTicketZoom###StateDefault: Next state for ticket after customer followup. I have it already set to open but when I go to Customer Frontend on CustomerTicketZoom : the default selected state is 'closed successful'. Maybe a bug there ? Can anyone also confirm this behaviour please ? Thanks. Best regards. Laurent Minost Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :

hello,

does anyone know how to chan ge the default Next State ing the customer interface from "closed Successful" to 'open"

thanks, Keith