Thank-you, I had already spotted that after I sent this. I have not had much time to work on it, but I was able to run the install, but when I went to click on the index.pl, it wanted me to open it vs. running on the server. Any quick thoughts? Brett Gruchow Infrastructure Systems Engineer bgruchow@myweather.net Office: 608-441-0400 ext. 657 Mobile: 608-345-9791 Fax: 608-441-0101 MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719 www.myweather.net -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Thursday, April 20, 2006 2:14 AM To: Development community of OTRS.org Subject: Re: [dev] inetinfo.exe error Hello, On Mi, Apr 19, 2006 at 12:30:06 -0500, Brett Gruchow wrote:

I followed the instructions on the website you sent me this morning. Now I am getting this error.

Software error:

Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: ../../ E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. C:/Perl/lib C:/Perl/site/lib . E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../.. E:/Server/Otrs/2.0.4_01/bin/cgi-bin/../../Kernel/cpan-lib) at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. BEGIN failed--compilation aborted at ../..//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. Compilation failed in require at (eval 15) line 3, <PRODUCT> line 4.

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

On Windows systems no syslog support is available, that works on linux systems only. You have to switch back to file loggin mode. Please insert the following into your Kernel/Config.pm file : $Self->{'LogModule::LogFile'} = 'C:\OTRS\otrs\otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File';

Brett Gruchow

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