Illogical placement of queue change option

21 Dec
2004
21 Dec
'04
5:25 p.m.
I don't know if you ever resolved this issue, but I have the same issue with our customers adding long messages in the body of the ticket. I solved this problem by adding a scroll bar function in the ticket zoom function which leaves everything up at the top of the screen now. In the file AgentBodyZoom.dtl (at about line 68/69) I modified the line to look like the following: $Data{"BodyNote"} <div class="message">
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Frye, Bernie