feature request - compose mail / templates
hi there, a nice feature for the "compose mail" and "phoneview" would be the use of global mail-template such as "answer" templates. thx & bye sven PS: in the AgentZoom module is the Article{Subject} at the tree-view. like: $ThreadStrg .= ' $TimeLong{"'.$Article{Created}.'"} <b>$Text{"'.$Article{Subject}.
Hello Sven, Am Donnerstag, 1. April 2004 14:01 schrieb Sven Blaas:
a nice feature for the "compose mail" and "phoneview" would be the use of global mail-template such as "answer" templates.
Currently I'm developing something that I've named "Standard Ticket" for the Phoneview. It's working in the same manner as your template idea. I hope, that I can finish my work in the next two weeks. Then I will make my changes and addons public in the hope, that they will be commited to the CVS-head. CU Dirk -- http://www.scheernet.de/
Hi, On Thu, Apr 01, 2004 at 10:37:50PM +0200, Dirk Scheer wrote:
a nice feature for the "compose mail" and "phoneview" would be the use of global mail-template such as "answer" templates.
Currently I'm developing something that I've named "Standard Ticket" for the Phoneview. It's working in the same manner as your template idea. I hope, that I can finish my work in the next two weeks. Then I will make my changes and addons public in the hope, that they will be commited to the CVS-head.
Nice to hear Dirk! :) Your patches are always welcome! :)
CU Dirk
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello Martin, I hope you've enjoyed your holidays ;-) Am Freitag, 2. April 2004 10:22 schrieb Martin Edenhofer:
Currently I'm developing something that I've named "Standard Ticket" for the Phoneview. It's working in the same manner as your template idea. I hope, that I can finish my work in the next two weeks. Then I will make my changes and addons public in the hope, that they will be commited to the CVS-head.
Nice to hear Dirk! :)
Your patches are always welcome! :)
That sounds good, but do you've seen my patches for a different background in the AgentMailboxView (05.03.04) and the extension for the LiteQueueView (12.02.04)? I'm a little bit surprised that there is no response. I think In Februrary/March all developers had many jobs while releasing OTRS 1.2. But it would be nice to hear any comment now ... CU Dirk
hello dirk,
Currently I'm developing something that I've named "Standard Ticket" for the Phoneview. It's working in the same manner as your template idea. I hope, that I can finish my work in the next two weeks. Then I will make my changes and addons public in the hope, that they will be commited to the CVS-head.
sounds good :-) i'm very curious about it. greez sven
On Thu, Apr 01, 2004 at 02:01:54PM +0200, Sven Blaas wrote:
PS: in the AgentZoom module is the Article{Subject} at the tree-view.
like: $ThreadStrg .= ' $TimeLong{"'.$Article{Created}.'"} <b>$Text{"'.$Article{Subject}.
I like this idea. I added the $Article{Subject} (max. 20 characters) to the $ThreadStrg in cvs. Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
hello martin, Martin Edenhofer wrote:
I like this idea. I added the $Article{Subject} (max. 20 characters) to the $ThreadStrg in cvs.
it's great :-) and work fine! i've leeched the current version in cvs and was wondered about the missing module 'AgentBulk'. it's not fatal but i saw a "check-field" at the ticket zome that starts a box with javascript that tell me, the ticket is checked for "Bulk". yes - it's tue, the version in cvs is in development ,-) but even so my question: what is the gain about the AgentBulk feature? i've looked for a hint in the "dev" lists but i didn't find everything. best regards sven
Hi Sven, On Fri, Apr 02, 2004 at 05:48:39PM +0200, Sven Blaas wrote:
I like this idea. I added the $Article{Subject} (max. 20 characters) to the $ThreadStrg in cvs.
it's great :-) and work fine!
Fine! :)
i've leeched the current version in cvs and was wondered about the missing module 'AgentBulk'.
it's not fatal but i saw a "check-field" at the ticket zome that starts a box with javascript that tell me, the ticket is checked for "Bulk".
Opps. Now it's in the cvs.
yes - it's tue, the version in cvs is in development ,-) but even so my question:
what is the gain about the AgentBulk feature?
It is new feature to do bulk action on tickets. For example to close or move tickets with one action (for spam for example).
sven
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (4)
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Dirk Scheer -
Martin Edenhofer -
Sven Blaas -
Sven Blaas