Dears Developers I’m planning a implementation of OTRS and to do this, I need to know a list of activities and standard procedures. Somebody can help me? Thanks Renê Boaventura Junior (+55 21) 9978-9977 P Respeito ao meio ambiente e desperdício não combinam. Pense bem se realmente precisa imprimir. Please consider the impact to the environment and your responsibility before printing this e-mail.