Hello everybody, I am using Otrs 2.4.7 and wanted to list more tickets in AgentTicketQueue. Since I'm using the preview-view I raised the value for PageShown in Ticket::Frontend::Overview###Preview using SysConfig. Everything went fine until I entered a value greater than 50. No matter what I entered, I could not get more than 50 tickets to get listed. So I looked around and stumbled upon a magic number of 50 in method Run() Kernel/Modules/AgentTicketQueue.pm: # search all tickets @ViewableTickets = $Self->{TicketObject}->TicketSearch( StateIDs => \@ViewableStateIDs, LockIDs => \@ViewableLockIDs, QueueIDs => \@ViewableQueueIDs, %Sort, Permission => $Permission, UserID => $Self->{UserID}, Result => 'ARRAY', Limit => $Self->{Start} + 50, ); It seems otrs Kernel::System::Ticket::TicketSearch() uses the parameter Limit to, well limit the number of results fetch from the database. By raising the '50' to '100' I could get 100 tickets listed and so on. Is there something I'm missing? I think this is an unnecessary limitation. Instead of the 50 it should use the number entered at PageShown in Ticket::Frontend::Overview###Small|Medium|Preview. Problem is I don't know how Otrs determines which view is used (Small/Medium/Preview). Otherwise I would propose a patch like: Limit => $Self->{Start} + $PageShown, Thank you in advance for any comments, Greetings, gerhard