Hi all, I've noticed, that nesting queues goes only 4 level deep. Is there any special reason why there is only 4 levels - is it possible to extended this limitation? Best regards, Alex
On Fr, Mär 02, 2007 at 08:47:39 +0100, Alex Mihicinac wrote:
I've noticed, that nesting queues goes only 4 level deep. Is there any special reason why there is only 4 levels - is it possible to extended this limitation?
No, not at present. It could be changed but a queue structure deeper then 4 levels will be confusing in our opinion.
Alex
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Hi Christian, Christian Schoepplein wrote:
On Fr, Mär 02, 2007 at 08:47:39 +0100, Alex Mihicinac wrote:
I've noticed, that nesting queues goes only 4 level deep. Is there any special reason why there is only 4 levels - is it possible to extended this limitation?
No, not at present. It could be changed but a queue structure deeper then 4 levels will be confusing in our opinion.
I agree, but one of our teams, who use OTRS, would like to have 5 levels. :-/ Can that change be done via SysConfig or major code must be changed too? I'd change it by myself if you would tell me where to look for it. TIA & Best regards, Alex
participants (2)
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Alex Mihicinac -
Christian Schoepplein