Hi, I wanted to add a .tt file in AgentTicketZoom.tt, using [% InsertTemplate("file.tt") %] but it seems disabled on this file. I then tried to use [% PROCESS file.tt %] but now, the content of the "file.tt" page is there, even if I comment on remove the tag [% PROCESS file.tt %] 1) How can I insert an external tempate file into AgentTicketZoom.tt ? 2) How can I remove what I did with [% PROCESS file.tt %] ? Is it cached somewhere ? Regards Alexis