Hi everyone; am really STUCK. My ISPs policy does not allow the type of apache configuration in the installation guide; I've tried a few stuff but came up with nothing. somehow I have to fit the otrs installation settings into the following which is the default server conf. Where there is otrs-2.x.x is my doing. I suspect this might require me to go into the code or the Config.pm and Defaults.pm and possibly more. If there is anybody out there who can assist please do. The cronjobs and database have been successfully setup though and am receiving the emails sent by cron. ServerAdmin webmaster@mysite.org DocumentRoot /home/mysite.org ServerName mysite.org ServerAlias www.mysite.org <IfModule mod_php4.c> AddType application/x-httpd-php .php3 AddType application/x-httpd-php .php AddType application/x-httpd-php-source .phps </IfModule> AddHandler cgi-script .cgi AddHandler cgi-script .pl ScriptAlias /cgi-bin "/home/mysite.org/cgi-bin" # TransferLog enabled RLimitCPU 10 20 RLimitMEM 6291456 6291456 RLimitNPROC 3 5 # This fails too. I suspect the Alias /otrs-web/ coz they dont allow such # directory mapping. ScriptAlias /otrs-2.1.7/bin/cgi-bin "/home/mysite.org/otrs-2.1.7/bin/cgi-bin" OPTIONS Indexes ExecCGI FollowSymLinks AllowOverride All </DIRECTORY> IndexOptions FancyIndexing </VirtualHost> Regards Pako