Dear List, I have information that would be pertinent to have in my users DB. I have misused the one free field to note the telephone number, but it would be nice to be able to add a couple of extra comment field for specifc user information. Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference. Thanks for any help. Shawn
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Shawn Beasley schrieb:
Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference.
Hi Shawn, I guessthis might help you: http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db viele Gruesse, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux) iD8DBQFGLvH9vXo8m5PgoXQRAsyUAJ9GQ60KfzsSgbdys2pKlVqrbE+nTgCfdNSv BZ0F3sJKnsU+UGIY3Z6Lv54= =zr3n -----END PGP SIGNATURE-----
Torsten Thau schrieb:
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Shawn Beasley schrieb:
Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference.
Hi Shawn,
I guessthis might help you:
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
viele Gruesse, Torsten Thau
- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux)
iD8DBQFGLvH9vXo8m5PgoXQRAsyUAJ9GQ60KfzsSgbdys2pKlVqrbE+nTgCfdNSv BZ0F3sJKnsU+UGIY3Z6Lv54= =zr3n -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
THANK YOU! That was perfect. But, I do have one complaint. The reference to Kernel/Config.pm is not so clear. I have found out that I must edit Kernel/Config/Defaults.pm. That is a little confusing. But, as I have always said. This communitity is super. Shawn
Shawn Beasley schrieb:
Torsten Thau schrieb:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
Shawn Beasley schrieb:
Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference.
Hi Shawn,
I guessthis might help you:
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
viele Gruesse, Torsten Thau
- -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 pgp-key: 0x292F987D fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.3 (GNU/Linux)
iD8DBQFGLvH9vXo8m5PgoXQRAsyUAJ9GQ60KfzsSgbdys2pKlVqrbE+nTgCfdNSv BZ0F3sJKnsU+UGIY3Z6Lv54= =zr3n -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
THANK YOU! That was perfect. But, I do have one complaint. The reference to Kernel/Config.pm is not so clear. I have found out that I must edit Kernel/Config/Defaults.pm. That is a little confusing. But, as I have always said. This communitity is super.
Shawn
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.....Or am I missing the point. I see that in the Kernel/Config.pm there is the note: # -->> Don't edit this file! Copy your needed settings into # Kernel/Config.pm. Kernel/Config.pm will not be updated. <<-- but then what would be the complete format that I need for this change to the MAP array? Can I just put the desired lines in the Kernel/Config.pm [ 'UserPhone','Phone','phone', 1, 0, 'var', '', 0 ], or must I recrete the entire Segment # customer # in Kernel/Config.pm? Sorry, just when you think you know something - you RTFM and are completely bewilderd again. :=) Shawn
participants (2)
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Shawn Beasley -
Torsten Thau