Hi all! I have some difficulties to enable proper use of PGP/signing outgoing mails in OTRS. I've sent status report to otrs@otrs.org, but there was no reply, so I'm trying to get some info here. While I was looking for a solution, I noticed that there were some recent changes in CVS about this issue: AgentTicketCompose.pm http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?so... *1.28* http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?re... 4 days martin Fixed not working crypt/sign option in AgentTicketCompose mask. After that I grabbed this file from CVS and replaced with installed one (OTRS 2.1.5). Then I've noticed that CVS version (2.2.X) does not match with last stable one (2.1.5). Does CVS contain devel branch of 2.1.5? Bottom line, neither with .tar.gz install, neither with CVS, I haven't managed to fix problem with signing REPLY messages (row Sign: simply does not appear when composing reply message). It is working OK while creating NEW mail and also when receiving signed mails. It is funny because in previous version (2.0.2) signing reply is working OK, also signing new mail is working OK, but receiving signed mails fail. Can you give me hint or two what I'm doing wrong? Can you confirm if this issue is a bug? Please respond to this mail, since I can't gent any attention in otrs@otrs.org TIA, Alex Mihicinac
On Mon, Feb 26, 2007 at 10:34:08AM +0100, Alex Mihicinac wrote:
I have some difficulties to enable proper use of PGP/signing outgoing mails in OTRS. I've sent status report to otrs@otrs.org, but there was no reply, so I'm trying to get some info here.
Please report that things either on this list or on http://bugs.otrs.org
AgentTicketCompose.pm 4 martin Fixed not working crypt/sign option in 1.28 days AgentTicketCompose mask.
After that I grabbed this file from CVS and replaced with installed one (OTRS 2.1.5). Then I've noticed that CVS version (2.2.X) does not match with last stable one (2.1.5). Does CVS contain devel branch of 2.1.5?
You have to check out the file from the 2.1 branch and not from cvs head, then it'll work: cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Hi Christian, thanks for your helpful response. Christian Schoepplein wrote:
On Mon, Feb 26, 2007 at 10:34:08AM +0100, Alex Mihicinac wrote:
I have some difficulties to enable proper use of PGP/signing outgoing mails in OTRS. I've sent status report to otrs@otrs.org, but there was no reply, so I'm trying to get some info here.
Please report that things either on this list or on
Ok, I'll keep that in mind.
AgentTicketCompose.pm 4 martin Fixed not working crypt/sign option in 1.28 days AgentTicketCompose mask.
After that I grabbed this file from CVS and replaced with installed one (OTRS 2.1.5). Then I've noticed that CVS version (2.2.X) does not match with last stable one (2.1.5). Does CVS contain devel branch of 2.1.5?
You have to check out the file from the 2.1 branch and not from cvs head, then it'll work:
cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs
hmm... if I execute that command, this happens: [root@splevta temp]# cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs cvs checkout: Updating otrs U otrs/.fetchmailrc.dist U otrs/.mailfilter.dist U otrs/.procmailrc.dist U otrs/CHANGES U otrs/COPYING U otrs/CREDITS U otrs/INSTALL U otrs/INSTALL.RedHat U otrs/INSTALL.SuSE U otrs/README U otrs/README.database U otrs/README.webserver U otrs/RELEASE ..... [root@splevta temp]# cat otrs/RELEASE PRODUCT = OTRS VERSION = 2.2.x CVS [root@splevta temp]# Is this ok? Again, I got version 2.2.x from CVS? Best regards, Alex
Hi Alex, On Tue, Feb 27, 2007 at 09:48:23AM +0100, Alex Mihicinac wrote:
Christian Schoepplein wrote:
You have to check out the file from the 2.1 branch and not from cvs head, then it'll work:
cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs
hmm... if I execute that command, this happens:
Ooops, sorry, my mistake. Please try the following: # cvs -d :pserver:cs@cvs.otrs.org:/home/cvs co-r rel-2_1 otrs That will check out the 2.1 branch. The file Kernel/Modules/AgentTicketCompose.pm will have the following version then: # $Id: AgentTicketCompose.pm,v 1.22.2.2 2007/02/22 09:02:49 martin Exp $ Your problem with crypting / signing outgoing messages should be fixed with this version of AgentTicketCompose.pm.
Alex
Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Hi Christian, Christian Schoepplein wrote:
Ooops, sorry, my mistake. Please try the following:
# cvs -d :pserver:cs@cvs.otrs.org:/home/cvs co-r rel-2_1 otrs
That will check out the 2.1 branch. The file Kernel/Modules/AgentTicketCompose.pm will have the following version then:
# $Id: AgentTicketCompose.pm,v 1.22.2.2 2007/02/22 09:02:49 martin Exp $
Your problem with crypting / signing outgoing messages should be fixed with this version of AgentTicketCompose.pm.
I'm sorry to inform you, that even with "OTRS 2.1.x CVS" signing reply messages is not working. :-( The same problem exists - row "Sign:" does not appear in reply form. Is there anything else I can do/test? Best regards, Alex
Hi all, please give me a piece of information about this issue - I'd like to know if I'm doing something wrong or this is a software problem. If you need any additional tests or information from my side, just tell. TIA, Alex Alex Mihicinac wrote:
Hi Christian,
Christian Schoepplein wrote:
Ooops, sorry, my mistake. Please try the following:
# cvs -d :pserver:cs@cvs.otrs.org:/home/cvs co-r rel-2_1 otrs
That will check out the 2.1 branch. The file Kernel/Modules/AgentTicketCompose.pm will have the following version then:
# $Id: AgentTicketCompose.pm,v 1.22.2.2 2007/02/22 09:02:49 martin Exp $
Your problem with crypting / signing outgoing messages should be fixed with this version of AgentTicketCompose.pm.
I'm sorry to inform you, that even with "OTRS 2.1.x CVS" signing reply messages is not working. :-( The same problem exists - row "Sign:" does not appear in reply form. Is there anything else I can do/test?
Best regards,
Alex _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
I figured out, that command should look like: cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs co -r rel-2_1 otrs and then files from rel-2_1 are what I'm getting trough. :-) Alex Mihicinac wrote:
Hi Christian,
thanks for your helpful response.
Christian Schoepplein wrote:
On Mon, Feb 26, 2007 at 10:34:08AM +0100, Alex Mihicinac wrote:
I have some difficulties to enable proper use of PGP/signing outgoing mails in OTRS. I've sent status report to otrs@otrs.org, but there was no reply, so I'm trying to get some info here.
Please report that things either on this list or on
Ok, I'll keep that in mind.
AgentTicketCompose.pm 4 martin Fixed not working crypt/sign option in 1.28 days AgentTicketCompose mask.
After that I grabbed this file from CVS and replaced with installed one (OTRS 2.1.5). Then I've noticed that CVS version (2.2.X) does not match with last stable one (2.1.5). Does CVS contain devel branch of 2.1.5?
You have to check out the file from the 2.1 branch and not from cvs head, then it'll work:
cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs
hmm... if I execute that command, this happens:
[root@splevta temp]# cvs -d :pserver:anonymous@cvs.otrs.org:/home/cvs -b rel-2_1 co otrs cvs checkout: Updating otrs U otrs/.fetchmailrc.dist U otrs/.mailfilter.dist U otrs/.procmailrc.dist U otrs/CHANGES U otrs/COPYING U otrs/CREDITS U otrs/INSTALL U otrs/INSTALL.RedHat U otrs/INSTALL.SuSE U otrs/README U otrs/README.database U otrs/README.webserver U otrs/RELEASE .....
[root@splevta temp]# cat otrs/RELEASE PRODUCT = OTRS VERSION = 2.2.x CVS [root@splevta temp]#
Is this ok? Again, I got version 2.2.x from CVS?
Best regards,
Alex
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
Best regards, Alex
participants (2)
-
Alex Mihicinac -
Christian Schoepplein