Hi Gerhard, first, you have to activate Ticket::Type. Then, search for TicketType within Sysconfig. You get all sites where you can enable the possibility of changing the TicketType. The list of available TicketTypes can be modified in Admin > Type. Example for ticket-types: If you install the ITSM-packages, these ticket-types are available: Incident gültig 23.04.2007 08:17 23.04.2007 08:17 Incident::Disaster gültig 23.04.2007 08:17 23.04.2007 08:17 Incident::ServiceRequest gültig 23.04.2007 08:17 23.04.2007 08:17 Problem gültig 23.04.2007 08:17 23.04.2007 08:17 Problem::KnownError gültig 23.04.2007 08:17 23.04.2007 08:17 Problem::PendingRfC gültig 23.04.2007 08:17 23.04.2007 08:17 default gültig 20.04.2007 08:17 20.04.2007 08:17 I don't yet know any places in OTRS where the ticket-type is relevante for further actions. I think it's "just" for your own documentation. Bye, Alex Gerhard Weber schrieb:

Hi everybody,

I just installed OTRS 2.2 beta 4. One of the reasons for choosing OTRS was the new 2.2 feature "native ticket types". Quoting the documentation (http://doc.otrs.org/2.2/en/html/x48.html#new-features-of-2.2): "Support of native ticket types: Ticket types can now be managed over the admin interface. You do not longer need to use ticket free text field for this purpose. Installations which already use a ticket free text field for ticket type classification do not need to migrate. This feature will also be shown in zoom and print view for agents and customers and can be changed via the agent interface."

I didn't found anything else about this in the documentation or in the webinterface. The only thing I found was an unanswered question from May 2007 (http://www.mail-archive.com/otrs@otrs.org/msg17660.html).

Could somebody point me in the right direction how to configure and use native ticket types?

Thanks in advance,

gerhard

-------------------------------------------- Thus spake the master programmer: "Though a program be but three lines long, someday it will have to be maintained."

Gerhard Weber