Hi Tyler, fine. I added a config option to the CustomerUser config options where you can turn on/off this: [...] $Self->{CustomerUser} = { Name => 'Database Backend', Module => 'Kernel::System::CustomerUser::DB', [...] # show now own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 1, [...] }; [...] (in cvs head) Thanks, -Martin Tyler Hepworth wrote:

...

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or since Ticket2 technically is my ticket: ----------------------------------------------------------- "My Tickets" - Ticket1, Ticket2 "Company Tickets" - Ticket2

IMO the latest one would be ok.

The problem is, in OTRS 1.3 the CustomerIDs includes the primary customer id (see Kernel/System/CustomerUser/*.pm -> CustomerIDs()).

I updated the CVS head to work also "just" with secundary customer id's in CustomerIDs().

-=> So if you write you own Kernel/System/CustomerUser/XXX.pm where CustomerIDs() returns just "secundary" customer id's. Or if you modify Kernel/System/CustomerUser/*.pm to not return the primary customer id, the the example would be like this:

User: Tyler Hepworth Email: tylerh@natr.com CustomerID: tylerh@natr.com CustomerIDs: web

Ticket1, From: tylerh@natr.com, customer id: tylerh@natr.com Ticket2, From: tylerh@natr.com, customer id: web

Then the cp view is: ----------------------------------------------------------- "My Tickets" - Ticket1, Ticket2 "Company Tickets" - Ticket2

...

If there some other explanation for this behavior, please let me know.

If this is a bug, I am willing to work up a patch and submit it if you are agreeable to that.

Any patches are welcome. (Just in this case i was think that it was easier to do it driectly.) :)

Hi Martin,

I have created a patch that gives the view that you think is okay (and I like as well).

My Tickets: ticket 1,2 Company Tickets: ticket 2

Instead of messing with CustomerUser/*.pm, I just added an extra param to CustomerTicketOverview. If the param exists when Ticket.pm is generating @CustomerIDs, pop off the end value (which is the primary id). It works a treat! I hope you like it.

Tyler

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Index: Kernel/Modules/CustomerTicketOverView.pm =================================================================== --- Kernel/Modules/CustomerTicketOverView.pm (revision 4) +++ Kernel/Modules/CustomerTicketOverView.pm (working copy) @@ -126,6 +126,7 @@ SortBy => $Self->{SortBy},

CustomerUserID => $Self->{UserID}, + ExcludePrimaryCustID => '1', Permission => 'ro', ); }

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Index: Kernel/System/Ticket.pm =================================================================== --- Kernel/System/Ticket.pm (revision 4) +++ Kernel/System/Ticket.pm (working copy) @@ -1762,6 +1762,7 @@ Cached => 1, ); my @CustomerIDs = $Self->{CustomerUserObject}->CustomerIDs(User => $Param{CustomerUserID}); + pop @CustomerIDs if $Param{ExcludePrimaryCustID}; $SQLExt .= " AND st.customer_id IN ('${\(join '\', \'' , @CustomerIDs)}') "; } if ($Param{UserID} && $Param{UserID} == 1) {

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