Hi there, I defined some e-mail-addresses and assigned them to only one queue. When I now want to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I can only choose one e-mail-address in the to-field. Is this a known problem? Or do I have to create a queue for each e-mail-address? Another question is, where the select-box is build? In CustomerMessageNew.dtl and AgentPhoneNew.dtl I only found $data('ToStrg') Hope you can help me! Thanks in advance! Tobias
Hello, On Fri, Nov 14, 2003 at 02:31:53PM +0100, TK wrote:
I defined some e-mail-addresses and assigned them to only one queue. When I now want to create a new ticket in either 'new ticket' (customer) or 'phone view' (agent), I can only choose one e-mail-address in the to-field. Is this a known problem? Or do I have to create a queue for each e-mail-address?
yes, there is no point in showing trillion adresses for the same queue. If you want to sort different customers, use different queues. You might also want to look at the PhoneViewSelectionString configuration setting. -- Regards, Wiktor Wodecki net mobile AG
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Wiktor Wodecki