hello. Please find below my first otrs code that show Ticket Owner name (and other ticket owner infos) insdead of pure Owner (login). I just added some code into: Kernel/Modules/CustomerTicketOverView.pm and into *dtl file CustomerStatusView.dtl #Kernel/Modules/CustomerTicketOverView.pm # at begining... use User package use Kernel::System::User; [..] #sub new(), for get UserObject $Self->{UserObject} = Kernel::System::User->new(%Param); [..] #sub ShowTicketStatus(), pub additional parametres to dtl file # get Ticket data for the ticket my %TicketData = $Self->{TicketObject}->TicketGet(TicketID => $TicketID); # get Ticket Owner info... my %TicketOwnerData = $Self->{UserObject}->GetUserData(User => $TicketData{Owner}); # pass on new parameters (OwnerFirstName and OwnerLastName) # into CustomerStatusView.dtl, see dev.otrs.org, Kenel::System::User for # addtional params $Param{OwnerFirstName} = $TicketOwnerData{UserFirstname}; $Param{OwnerLastName} = $TicketOwnerData{UserLastname}; [..] and inside CustomerStatusView.dtl file, just add/change line with $Data{"Owner"} to $Data{"OwnerLastName"}, etc... Any comments walcome... best regards, tomasz -- tomasz zaborowski