Showing OwnerFisrtname and OwnerLastname in to Customer status view

hello. Please find below my first otrs code that show Ticket Owner name (and other ticket owner infos) insdead of pure Owner (login). I just added some code into: Kernel/Modules/CustomerTicketOverView.pm and into *dtl file CustomerStatusView.dtl #Kernel/Modules/CustomerTicketOverView.pm # at begining... use User package use Kernel::System::User; [..] #sub new(), for get UserObject $Self->{UserObject} = Kernel::System::User->new(%Param); [..] #sub ShowTicketStatus(), pub additional parametres to dtl file # get Ticket data for the ticket my %TicketData = $Self->{TicketObject}->TicketGet(TicketID => $TicketID); # get Ticket Owner info... my %TicketOwnerData = $Self->{UserObject}->GetUserData(User => $TicketData{Owner}); # pass on new parameters (OwnerFirstName and OwnerLastName) # into CustomerStatusView.dtl, see dev.otrs.org, Kenel::System::User for # addtional params $Param{OwnerFirstName} = $TicketOwnerData{UserFirstname}; $Param{OwnerLastName} = $TicketOwnerData{UserLastname}; [..] and inside CustomerStatusView.dtl file, just add/change line with $Data{"Owner"} to $Data{"OwnerLastName"}, etc... Any comments walcome... best regards, tomasz -- tomasz zaborowski
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Tomasz Zaborowski