Hi, AgentTicketStatusView shows all open tickets, regardless they are locked or unlocked. But to get a real fealing about the status of working on tickets, I added the column "locked" to status view by modifying the source code. It would be great if this could be configured in further otrs versions within Sysconfig: * mini feature: shall "locked"-info be added to status-view? * great feature: individual configuration of columns/ticket-properties displayed Bye, Alex