Is there a way to allow a agent to post a customer New Ticket? I know you can set a agent as a customer but this doesn't seem to work correctly under the latest CVS. I have set $Self->{AgentCanBeCustomer} = 1; but still no go. Thank you, Brad Dameron www.gammanetworking.com
Hi Brad, On Wed, Dec 17, 2003 at 11:37:29PM -0800, Serpent wrote:
Is there a way to allow a agent to post a customer New Ticket? I know you can set a agent as a customer but this doesn't seem to work correctly under the latest CVS. I have set $Self->{AgentCanBeCustomer} = 1; but still no go.
How about the phone view? Serach for the customer and create a new ticket.
Brad Dameron www.gammanetworking.com
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
-
Martin Edenhofer -
Serpent