available ticket states for forward actions
Hi there, when selecting the contents of an existing ticket I have three options for the topic. Forward, Bounce and divide. I would like to set the default state for forward actions to open. Unfortunately I cannot set the default state via Sysconfig in Ticket -> Frontend::Agent::Ticket::ViewForward. In Ticket -> Frontend::Agent::Ticket::ViewBounce it is possible to set the default state. Is that a bug or a feature? :-) Best regards Stéphane Martin
Hi Stéphane, Stéphane Martin schrieb:
when selecting the contents of an existing ticket I have three options for the topic. Forward, Bounce and divide. I would like to set the default state for forward actions to open. Unfortunately I cannot set the default state via Sysconfig in Ticket -> Frontend::Agent::Ticket::ViewForward. In Ticket -> Frontend::Agent::Ticket::ViewBounce it is possible to set the default state. Is that a bug or a feature? :-)
It's a missing feature in OTRS 2.0. It's now in CVS head and is coming in OTRS 2.1.
Stéphane Martin
Martin Edenhofer ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
Hi Martin, thanks a lot for your quick reply. :-) Best regards Stéphane Martin
-----Ursprüngliche Nachricht----- Von: Martin Edenhofer [mailto:me@otrs.com] Gesendet: Freitag, 10. Februar 2006 01:32 An: Development community of OTRS.org Betreff: Re: [dev] available ticket states for forward actions
Hi Stéphane,
Stéphane Martin schrieb:
when selecting the contents of an existing ticket I have three options for the topic. Forward, Bounce and divide. I would like to set the default state for forward actions to open. Unfortunately I cannot set the default state via Sysconfig in Ticket -> Frontend::Agent::Ticket::ViewForward. In Ticket -> Frontend::Agent::Ticket::ViewBounce it is possible to set the -> default state. Is that a bug or a feature? :-)
It's a missing feature in OTRS 2.0.
It's now in CVS head and is coming in OTRS 2.1.
Stéphane Martin
Martin Edenhofer
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!
participants (2)
-
Martin Edenhofer -
Stéphane Martin