Hi Mike! What I don' t understand is... OTRS still working and I can access it from my vm via localhost... I just can' t access it via my guest machine and there is no error in my log... just resuming normal operations ... Thanks On Mon, Sep 10, 2012 at 1:32 PM, Michiel Beijen wrote:

Hi Flavio,

it seems like somehow you're able to crash the apache child process. You should be able to see some more details in the Apache error log in /var/log/httpd/error.log and/or the OTRS error log. -- Mike

On Mon, Sep 10, 2012 at 10:29 PM, Flavio Mattos wrote:

...

Hei guys!

Last week I updated OTRS to version 3.1.10. I' m using the web service ticket get.

The problem is: I have OTRS in a virtual machine(CentOS) and I access it via web interface http://<my vm ip>/otrs/index.pl from my pc and it works fine.. But after I call the web service ticket get as I used to do, it seems that something has crashed... I can' t access OTRS via web interface anymore because a timeout is error is showed like OTRS is down. But if I access from my virtual machine using localhost it works... If I turn off my vm and turn on again.. it start woks again... until I call the ticket get service...

Does anybody know something about that? Could be a bug?

Thanks

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