Hi, JFI, because of some database problem, we implemented a slow log feature to Kernel::System::DB which logs any slow sql queries (> 4 sec). It is in cvs head and can be enabled via Kernel/Config.pm (Database::SlowLog). For more info see Kernel/Config/Defaults.pm. PS: For all Fred users, it will automatically enabled if you install Fred. Greetings, -Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!