Here are the latest revisions for OTRS_MSSQL setup. I have reworked several files to allow the Web Installer to automatically setup the MSSQL database, tables, initial_data, user, privileges, etc. This setup only works when installing OTRS on Win32. Theoretically it can work on Linux if the TDS library is installed (?) and the driver is switched from DBD::ODBC to DBD::Sybase, but I don't know - I haven't tried it. If I get the opportunity to try, I will let you know how it goes. The files that I changed are: InstallerStart.dtl (In the HTML/Standard folder) Installer.pm Config.pm (Yes, I know we all customize our specific Config.pm files, but there are some very specific changes in this one that are needed for MSSQL to work properly). DB.pm Sorry I have not provided any diff outputs. I have no idea how to use those utilities. Tyler Hepworth