I added the following lines of code: <ConfigItem Name="Frontend::Module###AgentTicketEdit" Required="1" Valid="1"> <Description Lang="en">Frontend module registration to allow editing of draft copies of emails.</Description> <Group>Framework</Group> <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup> <Setting> <FrontendModuleReg> <Description>AgentTicketEdit</Description> <Title>AgentTicketEdit</Title> </FrontendModuleReg> </Setting> </ConfigItem> In the Framework.xml file located in the folder Kernel/Config/Files/ Then I went to sysconfig and added admin and user groups for read/write capabilities. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: September 14, 2007 3:16 PM To: Development community of OTRS.org Subject: Re: [dev] OTRS draft saving Hi Dan, On Fr, Sep 14, 2007 at 02:05:13 -0400, Dan King wrote:

I have been working on a new module that will allow an article to be saved, instead of sent and allow the article to be brought up later for revision or to send. So far I have create a file called AgentTicketEdit.pm and AgentTicketEdit.dtl which somewhat resembles that AgentTicketCompose.pm and .dtl files.

I then registered this module in the Framework.xml file and restarted apache. When I click on the link that will allow me to edit an article I have saved I receive the error message below:

No Permission!

Message: You need permissions!

How do you register the new module? In otrs the module permissions are group related, seems that something goes wrong with this for your new module.

Dan King

Regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!