
Hi, I'm new here so excuse me if i do mistakes. I have installed OSTR 4 on windows 2000 and I would like to know how i can change the queue's name ( when you read a ticket you can move it to another queue). I want substitute "Junk", "Misc", "Raw", etc for Software, hardware etc ... Do you have any idea ? Bye. -- Nicolas Calaber -Service Informatique- -Centre-inffo-

Hi Nicolas, Nicolas Calaber wrote:
I'm new here so excuse me if i do mistakes. I have installed OSTR 4 on windows 2000 and I would like to know how i can change the queue's name ( when you read a ticket you can move it to another queue). I want substitute "Junk", "Misc", "Raw", etc for Software, hardware etc ...
Do you have any idea ?
Normally this is the development list. And your question is a users/admin question which normally will be discussed on the users list. Anyway. Go into the admin adrea an select the poing "queue". There you can change the queue preferences. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Martin Edenhofer
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Nicolas Calaber