Kernel::System::Web::InterfaceAgent::Run got called even though wasn't called explicitely
Hello all, I am trying to write a module that will take in the customer ID and ticket number, without requiring the customer to log in, able to search and display the ticket detail including status. Base on the documentation, I got the module skeleton all work out. However, when I trying debugging the module, I get Kernel::System::Web::InterfaceAgent::Run invoked as well as my own module, Ticket.new():Kernel::Modules::PublicTicketSearch::Run. For some reasons, Kernel::Modules::PublicTicketSearch::Run creates an instance of a TicketObj and invokes the TicketObj.TicketSearch function. Could someone assist by enlightening me on why/how Kernel::System::Web::InterfaceAgent::Run got called. What I did was I copied InterfacePublicTicketSearch.pm from InterfaceAgent.pm and have changed all references from InterfaceAgent to InterfacePublicTicketSearch. Inside the CGI-script, I have these lines: # load agent web interface use Kernel::System::Web::InterfacePublicTicketSearch(); # create new object my $Interface = Kernel::System::Web::InterfacePublicTicketSearch->new(Debug => $Debug); Your help is greatly appreciated. Regards, Robert Bui
Hello all,
Please disregard the previous message - found out about my confusion.
On 3/17/07, Robert Bui
Hello all, I am trying to write a module that will take in the customer ID and ticket number, without requiring the customer to log in, able to search and display the ticket detail including status. Base on the documentation, I got the module skeleton all work out. However, when I trying debugging the module, I get Kernel::System::Web::InterfaceAgent::Run invoked as well as my own module, Ticket.new():Kernel::Modules::PublicTicketSearch::Run. For some reasons, Kernel::Modules::PublicTicketSearch::Run creates an instance of a TicketObj and invokes the TicketObj.TicketSearch function. Could someone assist by enlightening me on why/how Kernel::System::Web::InterfaceAgent::Run got called. What I did was I copied InterfacePublicTicketSearch.pm from InterfaceAgent.pm and have changed all references from InterfaceAgent to InterfacePublicTicketSearch. Inside the CGI-script, I have these lines: # load agent web interface use Kernel::System::Web::InterfacePublicTicketSearch();
# create new object my $Interface = Kernel::System::Web::InterfacePublicTicketSearch->new(Debug => $Debug);
Your help is greatly appreciated.
Regards,
Robert Bui
Hi Robert, Robert Bui schrieb:
I am trying to write a module that will take in the customer ID and ticket number, without requiring the customer to log in, able to search and display the ticket detail including status. Base on the documentation, I got the module skeleton all work out. However, when I trying debugging the module, I get Kernel::System::Web::InterfaceAgent::Run invoked as well as my own module, Ticket.new():Kernel::Modules::PublicTicketSearch::Run. For some reasons, Kernel::Modules::PublicTicketSearch::Run creates an instance of a TicketObj and invokes the TicketObj.TicketSearch function. Could someone assist by enlightening me on why/how Kernel::System::Web::InterfaceAgent::Run got called. What I did was I copied InterfacePublicTicketSearch.pm from InterfaceAgent.pm and have changed all references from InterfaceAgent to InterfacePublicTicketSearch. Inside the CGI-script, I have these lines: # load agent web interface use Kernel::System::Web::InterfacePublicTicketSearch();
# create new object my $Interface = Kernel::System::Web::InterfacePublicTicketSearch->new(Debug => $Debug);
That's not the right way. You just need to create a new frontend module like: o Kernel/Modules/PublicTicketSearch.pm and the module registration in Kernel/Config.pm (or over .xml files, but this as second step): $Self->{'PublicFrontend::Module'}->{'PublicTicketSearch'} = { 'Description' => 'Public Ticket Serach Module used by CustomerID and TicketNumber.', 'Title' => 'Public Ticket Search' }; Which can get called now over the URL e. g. http://host/otrs/public.pl?Action=PublicTicketSearch (-> Important, this Action= means you call the Kernel/Modules/PublicTicketSearch.pm module!) For more infos see also the developer manual e. g. Frontend Modules (http://doc.otrs.org/developer/2.1/en/html/x348.html) and some other demo modules like the FAQ module. There are some examples. Many Thanks, -Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
G'day Martin,
Yep. Done all that you have mentioned. Just disregard what I've said in
my original email. It was a confusion that I had.
It was because, I load the SysLog as soon as I activated the new
module. For some reason, a ticketObj is created by OTRS and the TicketSearch
is invoked by OTRS - even while I am only reload the SysLog. Not sure why
this happened - but that doesn't affect my module.
On 3/20/07, Martin Edenhofer
Hi Robert,
Robert Bui schrieb:
I am trying to write a module that will take in the customer ID and ticket number, without requiring the customer to log in, able to search and display the ticket detail including status. Base on the documentation, I got the module skeleton all work out. However, when I trying debugging the module, I get Kernel::System::Web::InterfaceAgent::Run invoked as well as my own module, Ticket.new():Kernel::Modules::PublicTicketSearch::Run. For some reasons, Kernel::Modules::PublicTicketSearch::Run creates an instance of a TicketObj and invokes the TicketObj.TicketSearch function. Could someone assist by enlightening me on why/how Kernel::System::Web::InterfaceAgent::Run got called. What I did was I copied InterfacePublicTicketSearch.pm from InterfaceAgent.pm and have changed all references from InterfaceAgent to InterfacePublicTicketSearch. Inside the CGI-script, I have these lines: # load agent web interface use Kernel::System::Web::InterfacePublicTicketSearch();
# create new object my $Interface = Kernel::System::Web::InterfacePublicTicketSearch->new(Debug => $Debug);
That's not the right way. You just need to create a new frontend module like:
o Kernel/Modules/PublicTicketSearch.pm
and the module registration in Kernel/Config.pm (or over .xml files, but this as second step):
$Self->{'PublicFrontend::Module'}->{'PublicTicketSearch'} = { 'Description' => 'Public Ticket Serach Module used by CustomerID and TicketNumber.', 'Title' => 'Public Ticket Search' };
Which can get called now over the URL e. g. http://host/otrs/public.pl?Action=PublicTicketSearch
(-> Important, this Action= means you call the Kernel/Modules/PublicTicketSearch.pm module!)
For more infos see also the developer manual e. g. Frontend Modules (http://doc.otrs.org/developer/2.1/en/html/x348.html) and some other demo modules like the FAQ module. There are some examples.
Many Thanks,
-Martin
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
participants (2)
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Martin Edenhofer -
Robert Bui