At 21:34 Uhr +0200 09.06.2002, Martin Edenhofer wrote:

Because usually you answer a ticket and set the next ticket state (e. g. closed, open, ...). Then you do not need to inform the customer.

But in some cases it would be useful. It gives the customer a feeling of transparency. [..] If this feature is wanted we can discuss this on dev@otrs.org.

Hi Martin, yes I'd love to have this feature - unfortunately right now I can't spent the time to dig into it... But I'll do so ASAP. Ingo -- -----BEGIN GEEK CODE BLOCK----- Version: 3.1 GCM/IT/B/O d+(-) s+:++ a C++ UL++++$ P++$ L+++@ E- W+++@ N+ o? K? w-- O M++@ V PS+ PE++ Y+ PGP++ t++ 5 X R tv+ b+@ DI+@ D--- G+ e? h-- r+++@ y? ------END GEEK CODE BLOCK------