
Hi guys, I need to implement the creation of tickets between two different systems OTRS and I want try to use the functionality of Web Services in the release 3.1(Ticket:Create). The logic flow should be as follows: 1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a selected queue. 2. The same ticket must be created on the OTRS_2 on a specific and defined queue 3. The same flow from OTRS_2 to OTRS_1 Do you have any reference to examples of use and implementation of this or other type the Web Services in OTRS. Thanks Rocco

Hi Rocco,
While OTRS comes with bundled Web Services for Ticket Creation at the
Provider side, which means you can create tickets in a remote OTRS
system, OTRS currently does not feature a ticket creation module as a
consumer; which means OTRS itself can not (yet) create a new ticket in
a remote system.
You'll need to create an Invoker module; check the corresponding
chapter in the Developer manual for that:
http://doc.otrs.org/developer/3.1/en/html/how-to-extend.html#genericinterfac...
--
Mike
On Tue, Sep 25, 2012 at 11:43 AM, Rocco Tocci
Hi guys, I need to implement the creation of tickets between two different systems OTRS and I want try to use the functionality of Web Services in the release 3.1(Ticket:Create). The logic flow should be as follows: 1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a selected queue. 2. The same ticket must be created on the OTRS_2 on a specific and defined queue 3. The same flow from OTRS_2 to OTRS_1 Do you have any reference to examples of use and implementation of this or other type the Web Services in OTRS.
Thanks Rocco
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participants (2)
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Michiel Beijen
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Rocco Tocci