Re: [dev] Patch: "subscriber notification" // OTRS 2.4

Hi Martin, thank you very much for your praise :-). During our test we have found out that you must add a new mail template for "Agent::SendAnswer" to get notifications for mails which are send to external mail adresses via the "empty answer" function. Our first mail did not contain this information. In our local test-environment we used the following Postgres-SQL statement to add the new mail-template. INSERT INTO notifications(notification_type, text, notification_language, notification_charset, subject, create_time, create_by, change_time, change_by) VALUES( 'Agent::SendAnswer', 'NOTIFICATION_TEXT', 'en', #and 'de' and other languages 'iso-8859-15', 'NOTIFICATION_SUBJECT', current_timestamp, 1, current_timestamp, 1); Before executing this SQL-statement you should replace "NOTIFICATION_TEXT" and "NOTIFICATION_SUBJECT" with their respective values. You might also want to set other values for "create_by" and "change_by". Greetings, Andre´ Fenske Am Freitag 27 Februar 2009 16:10:39 schrieb Martin Edenhofer:
Hi Janek,
a really good patch! :)
I like it very much. :)
I added it to OTRS 2.4 but only with changed preferences setting. So the agent can select "Notify about watched Tickets", to get notifications like a owner or responsible to keep the possible settings simple as possible.
Many thanks Janek!
Greetings,
-Martin
On Feb 2, 2009, at 15:31 , Janek Walkenhorst wrote:
Hello!
To allow users (or groups of users by using a shared email address) to receive notifications about actions on all tickets in a set of queues we have created the following patch:
"subscriber_notification.patch"
It adds four new user-settings: * Answer notification * Note notification * Phone call notification * Owner changed notification
These settings enable the user to receive a notification when the corresponding event arises on a ticket in one of the users watched queues. (As determined by the setting "my queues")
The patch was created for OTRS version 2.3.2, but it applies cleanly to OTRS versions 2.3.2, 2.3.3, and 2.3.4.
Best regards Janek Walkenhorst -- Janek Walkenhorst Software Engineering Apprentice
Univention GmbH Linux for your business Mary-Somerville-Str.1 28359 Bremen Tel. : +49 421 22232-0 Fax : +49 421 22232-99
walkenhorst@univention.de http://www.univention.de
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Andre Fenske
Software Engineering Apprentice
Univention GmbH
Linux for your business
Mary-Somerville-Str.1
28359 Bremen
Tel. : +49 421 22232-0
Fax : +49 421 22232-99
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Andre Fenske