Hello Alexandre FOUREY, you wrote at Wed Jan 11 09:46:29 CET 2006 :

I do the the same think in a plugin. The best solution to get these informations is to use TicketSearch function. Attached files are a sample of code with this function. /otrs/Kernel/Config/Files/GenetelSearchConfig.pm /otrs/Kernel/Modules/GenetelSearch.pm These scripts needs others no provided scripts.

I run tgis wcsript (on otrs 2.0.4), but get next error message - Can you send script Kernel/System/GenetelRapportSystem.pm ? ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Tue Jan 31 12:37:26 2006 Message: [Tue Jan 31 12:37:26 2006] GenetelSearch.pm: Can't locate Kernel/System/GenetelRapportSystem.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl //../.. //../../Kernel/cpan-lib) at /opt/otrs//Kernel/Modules/GenetelSearch.pm line 16, <PRODUCT> line 32. [Tue Jan 31 12:37:26 2006] GenetelSearch.pm: BEGIN failed--compilation aborted at /opt/otrs//Kernel/Modules/GenetelSearch.pm line 16, <PRODUCT> line 32. Traceback (24679): Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 204 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 Module: (eval) (v1.80) Line: 202 Module: ModPerl::RegistryCooker::run (v1.80) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 -- ---______________________________________________---   With deference, Evgeniy