Opinion needed - ArticleEdit module
Dear List, Please have a look at the attached files and let me know what you think. File list: AgentEdit.diff - contains a diff for 2 files AgentZoomArticle.dtl and ModulesCustom.pm AgentEdit.pm - the module itself. AgentEdit.dtl - the template. Provides an "Edit" link on ticket zoom and the ability to edit article data. For OTRS 1.2 (CVS). Based (copy-paste) on AgentForward module by Martin. Doesn't do anything to attachments (yet). Regards, Boris Ratner.
Hi Boris, On Mon, Feb 02, 2004 at 12:50:13AM +0200, boris@goldenmyth.co.il wrote:
Please have a look at the attached files and let me know what you think. File list: AgentEdit.diff - contains a diff for 2 files AgentZoomArticle.dtl and ModulesCustom.pm AgentEdit.pm - the module itself. AgentEdit.dtl - the template.
Provides an "Edit" link on ticket zoom and the ability to edit article data. For OTRS 1.2 (CVS). Based (copy-paste) on AgentForward module by Martin. Doesn't do anything to attachments (yet).
Cool! It looks fine! :) I like it. But I don't know if it is something for the release, because "normally" a article should not be to edit after creating (because of the history funktion - needed to reproduce the issue/thread). Anyway, thanks! :)
Regards, Boris Ratner.
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Martin Edenhofer wrote:
But I don't know if it is something for the release, because "normally" a article should not be to edit after creating (because of the history funktion - needed to reproduce the issue/thread).
Oops, I know i forgot something - I will add the history function shortly. I think that the owner of the ticket should be able to edit any article in it. (Actually i needed it after creating several really anoying misspellings. and i needed to convert a "note" article into an "email" one) The ability to edit could be controlled by permissions. I hope that i will be able to contribute more to this project. regards, Boris.
Hi Boris, On Mon, Feb 02, 2004 at 01:23:42AM +0200, Boris Ratner wrote:
But I don't know if it is something for the release, because "normally" a article should not be to edit after creating (because of the history funktion - needed to reproduce the issue/thread).
Oops, I know i forgot something - I will add the history function shortly. I think that the owner of the ticket should be able to edit any article in it. (Actually i needed it after creating several really anoying misspellings. and i needed to convert a "note" article into an "email" one) The ability to edit could be controlled by permissions.
Ok. That would be fine (e. g. just admins are able to edit articles). PS: We are working on the OTRS code modules docu (http://dev.otrs.org/).
I hope that i will be able to contribute more to this project.
Fine! :)
regards, Boris.
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
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Boris Ratner -
boris＠goldenmyth.co.il
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Martin Edenhofer